Profit Center, not a Cost CenterWE WORK TO SET APPOINTMENTS FOR YOUR DEALERSHIP SO YOU CAN GAIN MORE CUSTOMERS AND INCREASE PROFIT
Imagine all the time and money you will save by not having to worry about your BDC staff. That is where we come in. Let the professionals show you how it’s done – the proof is in the numbers.Better Calls Are Here
How we execute with your team
Your Results – Professionally Managed
This will be the easiest business line in your dealership. We are ready to handle all your inbound and outbound customer contact. You simply forward your promotional lines to us; your new professionally managed team, and we will handle the appointment setting. You can choose from one of our turn-key outbound campaigns or choose a special focus each week. Your new BDC team will provide 7 days a week coverage and flood your sales and service department with traffic. We use your CRM, local phone numbers and give you the confidence to focus on what you do best – CLOSE!
Dedicated to your Dealership
You NEED a dedicated BDC, so our best reps will take your business to the next level. Your Connect O2O Team only works for you and your goals. We leverage the Connect O2O infrastructure, training, and management to give you a team of expert BDC reps working remotely 7 days a week. Finally, you get dedicated reps with professional management at half the cost!
We Polish Your Team – So You Don’t Waste Time and Money The Connect Team cuts their teeth in the Radius BDC learning from the best BDC reps in the Automotive Business. Once they exceed internal KPIs for calls per hour and appointment sets, they are trained on your specific CRM tools. When the reps have sharpened their skills we unleash them on your DMA to drive quality traffic from day one!
We support your Team 100%. Your new Connect O2O dealership reps will be managed by the best team leaders with constant training, feedback and Q/A reviews. You gain access to our 7 years of lead generation experience to sharpen your team every day. NEVER worry about your BDC team again, we’re available anytime day or night through your National Account Manager. We include telephony system, IT support and all hardware and software with your Connect O2O service.
Choose from our Off the Shelf campaigns or tell us your priorities. Whatever your focus, you receive constant production day and night! Inbound: Simply forward your current promotional lines to your Connect O2O Team. If you are thinking about a new marketing effort, we’ll vet the program and take an overall lead generation for the campaign. Outbound: We’re ready to call your be-backs, service customers, database or any other customer that will benefit your bottom line. You tell us your focus for the week and we’ll deliver the results – hassle free!
Your Team is being polished today, so choose a date and we’ll get to work. When you’re ready to increase your sales and service revenue give us two weeks to prep the top performers from our Radius BDC. Simply create users in your CRM and we train your new team. Once we certify they’re ready, your team starts making calls and your Connect O2O service starts!
Reporting & Tracking
Your Team, Your CRM – all calls and customer contact will be logged in your database, so you always know your team is working. In addition, we can provide weekly call reports logging calls made, phone time per call and overall hours connected.
Your Connect O2O Team is an all-in-one service – you only pay for results. Your monthly Connect O2O service includes all compensation and infrastructure for your team. No more worrying about paying for recruiting, training, telephony, worker’s compensation, IT services, employee benefits or lost time due to call outs. Your service is month-2-month pay for performance and you can cancel anytime!